Effective Date: September 12, 2026

At ProRivet (prorivet.com), operated by Vortex Diamond Inc. (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit quote requests, create an account, or purchase industrial fasteners from us.

1. Information We Collect

We collect information that identifies, relates to, or describes you or your business (“Personal Data”) in the following ways:

A. Information You Provide Directly

  • Account & Order Information: Name, business title, company name, billing address, shipping address, business email address, phone number, and tax identification/exemption numbers.
  • Payment Information: Credit card details, bank ACH information, or PayPal credentials. Note: All payment transactions are processed through secure, PCI-DSS compliant payment gateways. ProRivet does not store full credit card numbers on its servers.
  • Customer Support & Inquiry Data: Information submitted via our Contact Us forms, RFQ (Request for Quote) submissions, or direct email communications (support@prorivet.com).

B. Information Collected Automatically

When you navigate prorivet.com, we and our third-party service providers automatically collect device and usage data, including:

  • Technical Identifiers: IP address, browser type, operating system, and hardware configuration.
  • Navigation Data: Pages viewed, time spent on pages, referral URLs, search queries, and clickstream data via analytics tools.

2. How We Use Your Information

We utilize the collected information for legitimate commercial and business purposes, including:

  • Order Processing & Fulfillment: To process purchases, verify credit, dispatch shipments from our Wheeling, IL warehouse, and provide shipment tracking updates.
  • B2B Account Management: To evaluate commercial credit applications (e.g., Net 30 terms) and manage wholesale buyer accounts.
  • Customer Support: To respond to engineering inquiries, provide Technical Data Sheets (TDS), and manage Return Merchandise Authorizations (RMAs).
  • Website Optimization & Security: To improve user experience, optimize site navigation for industrial buyers, and protect against fraudulent activity or cyber threats.
  • Commercial Marketing: To send relevant product updates, technical guides, or promotional offers via email (you may opt out at any time).

3. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal or business information to third parties. We only share information with trusted service providers under strict confidentiality agreements for essential operations:

  • Fulfillment & Freight Carriers: Freight forwarders, LTL carriers, UPS, and FedEx to deliver physical shipments to your job site or facility.
  • Payment Processors: PCI-compliant payment gateways to handle payment authorization and fraud prevention.
  • IT & Analytics Infrastructure: Website hosting, database management, and analytics providers (e.g., Google Analytics) to maintain website reliability.
  • Legal Compliance: When required by law, subpoena, or government regulations to protect the legal rights, safety, or property of Vortex Diamond Inc. or our users.

4. Cookies & Analytics Technologies

prorivet.com uses cookies, web beacons, and similar tracking technologies to enhance user experience, remember shopping cart items, and analyze traffic patterns.

  • Essential Cookies: Necessary for basic site functionality, cart retention, and secure checkout.
  • Analytics Cookies: Help us understand how industrial buyers interact with our product catalogs and technical guides.
  • Managing Cookies: You can adjust your browser settings to refuse or alert you when cookies are sent. However, disabling essential cookies may prevent shopping cart functionality.

5. Data Security & Storage

We implement industry-standard physical, administrative, and technical security measures—including SSL/TLS encryption for data transmission—to safeguard your personal information.

While we take all reasonable precautions to secure your data, no method of transmission over the internet or electronic storage is 100% secure. Orders and customer records are securely stored on protected servers located in the United States.

6. Your Rights & Privacy Choices

Depending on your jurisdiction (including rights under state legislation such as the California Consumer Privacy Act / CCPA), you have the right to:

  • Access & Request Copies: Request information on the categories and specific pieces of personal data we have collected about you.
  • Correction & Deletion: Request correction of inaccurate information or deletion of your personal data, subject to legal record-retention requirements (e.g., tax and billing compliance).
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “Unsubscribe” link in any promotional message or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., freight tracking portals or social media platforms). ProRivet is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies.

8. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of prorivet.com following posted updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or data access requests regarding this Privacy Policy, please contact our privacy compliance team:

  • Company: ProRivet (Vortex Diamond Inc.)
  • Facility Address: 2302 Foster Ave., Wheeling, IL 60090, USA
  • Website: prorivet.com
  • Email: info@vortexdiamond.com