Privacy Policy

Effective Date: August 25, 2026

At ProRivet (“Company,” “we,” “us,” or “our”), accessible via prorivet.com (the “Site”), we are committed to protecting the privacy, confidentiality, and security of our business clients, website visitors, and customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and commercial information when you visit our Site, request quotes, create a B2B account, or purchase our products.

1. Information We Collect

We collect information that identifies, relates to, or describes you or your business (“Personal Information”) in the following ways:

A. Information You Provide Directly to Us

• Account & Order Information: Name, business name, job title, corporate email address, phone number, billing address, and shipping address.
• Payment Information: Credit card details, bank transfer/ACH details, and billing contact information. Note: All credit card processing is handled by PCI-compliant third-party payment gateways; we do not store full payment card numbers on our servers.
• Communication & Support: Information you provide when filling out contact forms, requesting technical specifications or quotes, submitting RMA requests, or contacting customer support.

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and network access information.
• Cookies & Tracking Technologies: We use essential, performance, and analytical cookies to maintain your shopping cart, remember user preferences, and analyze site traffic patterns.

2. How We Use Your Information

We use the collected information for legitimate commercial and operational purposes, including:

• Fulfilling Orders: Processing transactions, arranging shipping and freight delivery from our Wheeling, IL warehouse, and providing order status updates.
• Customer Service & Technical Support: Responding to inquiries, processing returns (RMAs), and providing engineering/product assistance.
• Account Management: Managing B2B customer accounts, credit lines (e.g., Net 30), and commercial purchase histories.
• Marketing & Communications: Sending product updates, inventory alerts, promotional offers, and technical catalogs (you may opt out at any time).
• Security & Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorized access, and maintaining network security.
• Legal Compliance: Complying with tax obligations, import/export regulations, and legal mandates.

3. How We Share Your Information

We do not sell, rent, or trade your personal or business information to third parties. We only share information with trusted third parties under the following conditions:

• Service Providers: Third-party vendors who perform services on our behalf, including payment processors, shipping/freight carriers (e.g., FedEx, UPS, freight lines), IT hosting providers, and web analytics services.
• Legal & Regulatory Requirements: When required by law, subpoena, or government investigation, or to enforce our Terms and Conditions and protect the rights, property, and safety of ProRivet or others.
• Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of company assets, customer information may be transferred as a business asset.

4. Data Protection & Security

We implement industry-standard physical, technical, and administrative security measures to safeguard your information:

• SSL/TLS Encryption: Secure Socket Layer (SSL) technology encrypts sensitive data transmitted during online checkout.
• Access Controls: Restricted internal access to personal and order data, granted only to authorized personnel requiring access for business operations.
• PCI-DSS Compliance: Payment processing adheres to Payment Card Industry Data Security Standards (PCI-DSS).

Please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Preferences

You can manage your cookie preferences through your web browser settings. Disabling essential cookies may affect website functionality, such as maintaining items in your shopping cart or completing online checkout.

6. Your Rights & Choices

Depending on your jurisdiction (including rights under state privacy laws like CCPA/CPRA where applicable):

• Access & Correction: You may request access to or correction of your personal and company account information by logging into your account or contacting us.
• Opt-Out of Marketing: You can opt out of promotional emails by clicking the “Unsubscribe” link at the bottom of any marketing communication.
• Data Deletion: You may request the deletion of your personal account information, subject to statutory obligations (such as tax and accounting record-keeping).

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., logistics tracking portals or industry reference sites). We are not responsible for the privacy practices or content of external sites.

8. International Data Transfers

Our operations are located in the United States. If you are accessing the Site from Canada or other non-U.S. regions, please be aware that your information will be transferred to, stored, and processed in the United States.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Company Name: ProRivet
• Address: 2302 Foster Ave., Wheeling, IL 60090, USA
• Website: prorivet.com
• Email: info@vortexdiamond.com