Return & Refund Policy

Effective Date: August 25, 2026

At ProRivet, we stand behind the quality and engineering of our industrial blind rivets and fastening products. If you are not completely satisfied with your purchase, or if you received incorrect or defective hardware, we are here to help.

1. Standard Return Window
30-Day Return Period: Standard returns must be requested within 30 calendar days of the original delivery date.
Return Authorization Required: All returns require a Return Merchandise Authorization (RMA) number issued by ProRivet prior to shipping goods back to our warehouse. Packages returned without an approved RMA number will not be accepted.

2. Condition Eligibility Requirements
To qualify for a standard return and refund, returned items must meet the following criteria:
Products must be unused, uninstalled, and in their original packaging.
Fastener quantities must be complete (full box/bag quantities as originally shipped).
Products must be free of damage, alteration, or exposure to external elements.

3. Non-Returnable & Special Order Items
The following items are final sale and non-returnable:
Custom & Made-to-Order Fasteners: Products manufactured to custom specifications, non-standard grip ranges, or custom material finishes.
Clearance / Discontinued Items: Products marked as clearance, closeout, or final sale at the time of purchase.
Partial Box Quantities: Opened or partially used packages of rivets.

4. Restocking Fees & Freight Charges
Restocking Fee: Standard customer-initiated returns (e.g., ordered wrong part number, excess stock, project cancellation) are subject to a 20% restocking fee to cover handling, inspection, and repackaging costs.
Return Freight: The buyer is responsible for all return shipping and freight fees. We recommend using a traceable carrier (FedEx, UPS) with shipping insurance.
Original Shipping Fees: Original shipping, handling, and freight charges are non-refundable.

5. Damaged, Defective, or Incorrect Shipments
If your shipment arrives damaged, defective, or contains shorted/incorrect items:
Notify Us Promptly: Contact customer support within 7 business days of delivery.
Inspection & Proof: Please retain all original packaging and provide photos of the damaged shipping container and/or defective fasteners.
Resolution: For verified company errors, shipping damage, or defective lots, ProRivet will issue an RMA, cover all return freight costs, and promptly issue a full refund or ship replacement stock at no additional charge.

6. RMA Request & Return Process
Follow these steps to process your return:
Submit RMA Request: Email support@prorivet.com with your Order Number, Part Number(s), Quantity, and Reason for Return.
Receive RMA & Instructions: Once approved, our team will provide your RMA number and shipping instructions.
Pack & Ship: Clearly mark the RMA number on the outside of the return shipping box and send the package to:
ProRivet – Returns Dept.
RMA #: [Your RMA Number]
2302 Foster Ave.
Wheeling, IL 60090, USA

7. Refunds & Processing Time
Inspection: Once received at our Wheeling warehouse, returns are inspected within 3 to 5 business days.
Credit Issuance: Approved refunds will be credited back to the original form of payment (Credit Card, PayPal, or Account Credit) minus applicable restocking fees.
Bank Processing: Depending on your financial institution, please allow 3 to 7 business days for the credit to reflect on your billing statement.

8. Contact Us
For return inquiries, RMA requests, or product assistance, please reach out to our team:
Company: ProRivet
Warehouse Location: 2302 Foster Ave., Wheeling, IL 60090, USA
Website: prorivet.com
Email: info@vortexdiamond.com